Frequently Asked Plumber Questions

Frequently Asked Questions

Top 10 Plumbing Questions Our Customers Ask Us

1. “I REALLY need someone NOW, but I can’t take time-off from work. What do I do? ”

We offer our customers convenient evening and week-end hours and will be happy to come-out when you want us to. If you have an immediate plumbing emergency, please Click Here for our emergency shut-off procedure. Then call us at (773) 219-1200 to schedule an appointment.

2. “A real plumber in the city with evening and week-end hours? How much more does that cost? ”

No matter when you need us, our trip fee is always $35 all day, everyday. We understand that no one plans emergencies. We’re just happy to help.

3. “What areas do you service?”

Typically, we service the North Shore and Near North Side. Please call to check availability.

4. “Okay, I’m sold. How soon can you be here?”

Normally, we can send a plumber out the same day. Certain emergencies have immediate
priority. Please call us at (773) 219-1200 for availability.

5. “Can you provide me with an estimate before you arrive and look at the problem? ”

We prefer to provide estimates after a thorough review of your property. Without seeing your problem, it is difficult to determine a price because it is impossible to diagnose a problem without a visual inspection. But, we can give you an average of what a typical repair costs and give you an estimate once we view the problem.

However, in some cases we are to provide estimates based off of e-mailed
digital photos. Be sure that you have several shots of the area (in decent lighting) along with any other pertinent information. Give us a call and then email your photos and reference your last name in the subject line.

6. “Do you install tankless hot water heaters?”


7. “Will you install our fixtures for us?”


8. “How much do I pay for estimates?”

Our trip fee of $35.

9. “I have never had to call a plumber before, what should I expect?”

Rocket Plumbing is serious about customer service and safety. We background check and drug screen every employee to ensure we have the best personnel in your home. Your first interaction with our company will be a friendly voice of one of our professional customer service people eager to assist you in setting up an appointment. Our technician will call you before heading to your home to ensure you are home and to let you know who is coming.

10. “Why are you different? Why are you better?”

We won’t quit until your problem is solved and you are satisfied.

Were your questions not already asked?

Feel free to go to this link to get more questions asked: Rocket Plumbing Chicago

Get Your Plumbing Ready for Spring!

Are Your Pipes and Plumbing Ready?

Spring is finally here, and with it comes the promise of warmer temperatures and an end to harsh winter weather! People associate spring with cleaning, but what about the rest of your home? Your plumbing, for example, can use a little TLC following the extreme cold this past winter. Rocket Plumbing has got you covered for all your spring plumbing needs. Read on to find out how to get your plumbing in prime condition for spring.


Check for Leaky Pipes

Usually, when a pipe freezes and bursts due to extreme cold temperatures, it’s pretty hard to miss! However, some small leaks can fly under the radar, causing accumulation of water that can cause major damage if left untreated. Go through your home and check for any evidence of leaks on your floors, walls and ceiling, including wet spots, sagging or unexplained moisture. If you spot anything out of the ordinary, call a plumber right away to fix the issue before it gets worse.


Check Water Pressure

Another indicator of a possible leaky pipe following winter weather is a change in water pressure. To find out if your water pressure is suffering from an undetected issue, have a look at your water meter before going to bed at night, and then check it again in the morning before any water usage has occurred. If the number has changed, this is a clue that there may be a leak somewhere in your plumbing, and you’ll want to get it checked out without delay.


Check Toilets and Sinks

Simply glancing around your bathrooms and looking for leaks coming from your toilets or sinks can save you a world of trouble. Here’s a neat way to check for toilet leaks: add a couple drops of food coloring to your toilet tank. If you see the color enter the water in the toilet bowl, you likely have a leak. Calling a pro to assist you with leaks in your toilets and sinks can help save you a lot of stress and time, while ensuring that the job gets done properly.


Check Water Heater

Inspect your water heater for leaks, corrosion, rust, or sediment buildup. Also make sure that the temperature is set no higher than 120 degrees to avoid scalding injuries as well as reduce energy usage. If your water heater is older than 15 years of age, now may be a good time to consider replacing it before it fails.


Check Pipes

Pour a couple gallons of hot water down any drains in your home that are not used regularly. This will help flush out any debris or blockages that may be lurking within the pipes. If any of your drains appear to be clogged, snake them to ensure that they function properly.


Check Appliances

Finally, give all appliances that use water, such as your washing machine, dishwasher and refrigerator ice maker, a once-over to make sure there are no telltale signs of trouble, such as bulging hoses or leaks. If you spot anything, call a plumber or appliance service technician to fix the issue quickly.

Rocket Plumbing is here to help you with your plumbing needs any time of year! We are Chicago’s preferred plumbing service, and offer quick, affordable repair of just about any plumbing issue whenever you need us most! Call Rocket Plumbing today at 773-219-1200 for expert, same-day service you can trust!

Biggest Plumbing Myths

Residents in the Chicago area, as in other parts of the world, often believe their home plumbing system is one big mystery while others simply take it for granted.  At Rocket Plumbing, we often help our customers understand all that is involved in their plumbing system—including dispelling any myths, so they can help maintain their system while avoiding any unnecessary wear and tear.  

A few of the most common myths we discuss with our Chicago residents are:


  • The tighter a faucet handle is closed, the better—This is not only not true, but can be very damaging. Tightening the faucet handle too tightly is the number one cause of leaks and can actually cause pipes to break.  
  • With enough water, anything can be put down a garbage disposal—Wrong. People are often surprised at the long list of items that should never be put down a garbage disposal. These include onion skins and any fibrous foods because these substances can wrap around the grinding teeth and create a cloggy mess. Potato peels, meat fat, grease, oil, pasta, and even an eggshell’s membrane can also coat the disposal grinder with a film that eventually dulls the teeth and becomes odorous.
  • Water pressure is more of an inconvenience rather than a real problem—Nothing could be further from the truth. Low water pressure and high water pressure are both signs that something is wrong and should be corrected before bigger problems result.
  • Any kind of moist wipe can be flushed down a toilet—No, no, no, no. Unless specified, unlike toilet paper, moist wipes are not biodegradable and will, in time, end up plugging a toilet. Flushing wipes down a toilet is often be compared to flushing a sock down the toilet; both are wrong and can cause huge problems.
  • Lemon is a wonderful, natural way to freshen up a garbage disposal —incorrect, as well. A lemon could be a great and natural way to freshen a disposal if the lemon peel and wasn’t so damaging to the disposal.
  • A leaky faucet is not a problem—this could be true, if you don’t mind receiving a huge water bill. In fact, nationwide, leaky faucets are responsible for 1 trillion gallons of water waste. A faucet that leaks is a faucet that needs to be fixed to avoid bigger problems.
  • There is no difference between a handyman and a plumber—Plumbers and handymen are like apples and oranges. Plumbers have a plumber’s license, usually after a four-year apprenticeship and nine years of field training. And, in some states, it is illegal for a handyman to provide any plumbing services because of the complexities surrounding a plumbing system.


Your home is too big of an asset to take your plumbing needs for granted. Speak with an expert today, at Rocket Plumbers, about what we can to help keep you and your house safe.

And if you have any more questions, don’t hesitate to ask.  We are looking for more questions and answers to add to the above list.


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Avoid Leaking Pipes this Winter

Winter Tips from Rocket Plumbing

With winter around the corner and temperatures in Chicago getting cooler, it’s important to get your home ready for the frigid months ahead. One of the key areas of your home that needs to be winterized is your plumbing. In order to avoid the cost and inconvenience of leaking or bursting pipes this winter, follow these Rocket Plumbing tips and make sure your plumbing is protected for the deep freeze ahead.

  1. Protect your exposed pipes– Wrapping your un-insulated pipes with foam tubes from your local hardware store can help keep water inside from freezing, which causes pipes to burst. Make sure to duct tape around the tubes if they do not come with adhesive edges, to keep them from slipping off.
  2. Take care of your water heater- If you have an older model water heater located in your basement or another unheated area of the house, it’s just as subject to freezing and bursting as your pipes are. Make sure to inspect your water heater throughout the winter months, and replace it immediately if you see any bends, bulges or cracks, or if you detect rust in the water.
  3. Drain outside supply pipes– If water is left in your outdoor supply lines, they can freeze and spread into your indoor pipes, causing potential disaster! The best way to avoid this situation is to drain your outdoor supply pipes after closing the shut-off valves that supply them with water. Make sure to keep the outside valves open so any water left inside the pipes can expand if it freezes, and don’t forget to disconnect your garden hose.
  4. Take precautions before traveling- If you are going out of town for the holidays, be sure to shut off your main water supply valve, open your faucets and flush every toilet in the house to drain all the water from your pipes before you leave. If you will be gone for an extended period, it is also a good idea to drain the water heater. This will help prevent you from coming home to a flooded home.
  5. Open cabinets and close garage doors– One of the best ways to ensure that your indoor pipes stay warm enough is to open the cabinet doors under all of your sinks. This will allow the warm air in your house to heat them, preventing them from freezing. It is also a good idea to make sure your garage door stays closed at all times, in order to keep out the cold air.

We all know how cold the winters can get here in Chicago. Rocket Plumbing can help you with winterizing your pipes for the cold months ahead. Call today to speak with one of our experienced plumbing crew or to schedule an appointment.

Preventing and Thawing Frozen Pipes

Being prepared and informed may help you to avoid the messy and often expensive issue of frozen pipes. Rocket Plumbing provides information and suggestions around how to prevent water pipes in the home from freezing, and how to thaw them if they do freeze.


Hot Water Heater Hook-Ups Made Easy

Hooking up a hot water heater is one of the most common home repair jobs there is. However if you don’t know what you are doing, or don’t know the first thing about hot water heaters, well then you could be in hot water…quite literally.

But installing a hot water heater can actually be a rather easy thing to learn. You just have to make sure you read all the directions before you start so you don’t get in over your head before you even start. The last thing you want to do is realize you can’t do this and then be stuck without any hot water!

Five Main Things to Know before Buying New Tub

Some people will walk into a home improvement store expecting to walk out with a new bathtub. However, they did not think of all that entails which deciding to purchase and install a new tub.

On the other hand, there are people like you who are reading articles like this. That is a very good thing. You are one of the persons who will be able to make an educated decision about buying a bathtub.

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Rocket Plumbing Now

3105 N. Ashland Avenue

Chicago, IL 60657

(773) 219-1200